Tickets Depot Boijmans Van Beuningen
I want to book a time slot, but none are available. What do I have to do to visit the depot?
Interest in visiting the depot when it opens on 6 November 2021, and during the days thereafter, is expected to be overwhelming. You can try to book a time slot at another time on the day you want to visit or on another day.
I have a ticket but I can’t make it. Can I change the date and time slot?
If you can’t come, you can book another date and time slot by contacting customer service (see below for the email address and telephone number).
Will I get my money back?
We cannot refund any money, but it is always possible to book another date and time slot.
I’ve missed the time slot I booked. What do I do?
We regret that we cannot rebook you to another time slot. We hope you will buy another ticket and book a new time slot.
I’ve bought a ticket using a discount card but I can’t come. Should I let you know?
Yes, please do so before your booked time slot, so that we can allocate the time slot for you and someone else can visit the depot.
I’ve bought a ticket but have not received confirmation. What should I do?
Check the spam box of the email address that was used to order the ticket. The confirmation may have ended up in spam.
How can I get in touch with customer service?
You can send an email to firstname.lastname@example.org or call +31 (0)10-3116610, available Monday to Friday from 8.30 AM to 5.00 PM and on weekend days from 9.00 AM to 5.00 PM.
More people are coming with me than I expected. Can I add people to my booking?
The people coming with you to the depot can buy tickets and try to book the same time slot. We cannot guarantee that the time slots you have chosen are still available.
Can I transfer my ticket to someone else?
If you have purchased a regular ticket, you can transfer it to someone else. If you bought a ticket using a discount card, the person to whom you transferred the ticket and time slot must have the same discount card with them.
For your convenience!
You do not need to print out your ticket. You can download it to your smartphone or tablet and show it to the depot employee checking tickets at the entrance to the depot.
Don’t forget to bring your discount card with you.
Privilege- or Vriendenpas, Museumkaart, Rotterdampas, VriendenLoterij VIP-KAART, Rembrandtkaart (Vereniging Rembrandt), ICOM-kaart, CJP or studentenpas.