Frequently Asked Questions about the depot

Tickets Depot Boijmans Van Beuningen

I have a ticket but can't make it. Can I rebook my date and time slot?
If you can't make it, you can reserve a different date and time slot for your visit through customer service (see the "Contact Us" section).

Will I get a refund?
Unfortunately, we cannot issue refunds, but it is always possible to book a new date and time slot.

I'm late and can't get there in time for my reserved time slot. What should I do? Unfortunately, we cannot rebook your time slot to another one. We hope you will purchase a new ticket and reserve a time slot yourself.

I bought a ticket with a discount card but unfortunately can't make it. Is it worth letting you know?
Yes, please. Please let us know before your visit. We can rebook the time slot for you, freeing it up for someone else.

I bought a ticket but haven't received a confirmation. What should I do?
Check the spam folder of the email address used to order the tickets. The confirmation can often be found there. 

How can I contact customer service?
You can email boijmans@enviso.io or call +31 (0)10-3116610, available Monday to Friday from 8:30 AM to 5:00 PM and on weekends from 9:00 AM to 5:00 PM.

I'm coming with more people than expected. Can I book additional time slots?
The people you're coming with to the Depot can buy a ticket and try to book the same time slot. We cannot guarantee that your chosen time slots will still be available.

Can I transfer my ticket to someone else?
If you purchased a regular ticket, you can transfer it to someone else. If you purchased a ticket with a discount pass, the person who purchased the ticket and time slot from you must have the same discount pass.

For your convenience!
You don't need to print your ticket; you can download it to your smartphone or tablet and show it to the depot employee at the entrance to the Depot.

Don't forget to bring your discount card: Privilege or Friends Pass, Museum Card, Rotterdam Pass, Friends Lottery VIP Card, Rembrandt Card (Rembrandt Association), ICOM Card, CJP Card, or student card.

Practical Information

Can I combine my visit to the Depot with lunch or dinner at the rooftop café-restaurant?
Yes, absolutely! You can find more information about the restaurant and reservations on this page. Please note that access to the café-restaurant during the Depot's opening hours is only possible with a valid ticket. Therefore, it is not possible to visit the café-restaurant before the start time of your time slot. Once inside, you may stay as long as opening hours permit.

The evening entrance is located to the left of the main entrance. At 5:00 PM, we close the main entrance for regular visitors, and the evening entrance will be used for visiting Restaurant Renilde. It is also possible to visit the rooftop after 5:15 PM with a valid ticket. 

During the Depot's opening hours (Tuesday through Sunday, 11:00 AM to 5:00 PM), you need a Depot ticket to access the rooftop and Restaurant Renilde. After the Depot's opening hours (from) 5:15 PM, you can also visit the roof with a valid entrance ticket.

Do I need to bring my coat if I only want to visit the café-restaurant?
No, coats are not allowed in the Depot, not even on the sixth floor. The cloakroom is on the ground floor and remains accessible until the Depot closes. If you want to go up to the roof but find it too cold without a coat, you can use blankets available at the roof entrance.

Are bags allowed in the Depot?
Handbags are allowed. Bags equal to or smaller than A4 size are allowed, provided they are carried at the front. We have free lockers in the entrance area where you can leave your bag, umbrella, daypack, or school backpack.

As well as backpacks, baby carriers are also prohibited in the Depot.

Bags are prohibited in the compartments. 

Are children under 6 allowed in the Depot?
Everyone is welcome to visit the depot. During tours, we do ask that each child has a supervisor. We do not offer programs for very young children.

What is Depot Boijmans' refugee policy?
At BVB, we are happy to support refugees in the Netherlands by providing them with free admission to the depot. You can send an email with your request to marketing@boijmans.nl or request a special code for access to the depot through Vluchtelingenwerk Nederland and the VriendenLoterij.

Visiting a Depot compartment

Does booking a ticket automatically guarantee a spot on a guided tour?
No, a ticket does not guarantee a spot. The program may be full; you can try again later at a later starting time. The starting times can be found at the entrance to the spaces. 

How many people can take a tour at the same time?
A maximum of 13 visitors can participate in each compartment. There are multiple starting times per hour. 

What are the tour times and how long does each tour last?
The starting times are indicated in the Depot itself. The entry program takes approximately 10 minutes.

Can I also book a private tour (for a group)?
During a tour, you'll visit a compartment, see the artworks up close (or even closer), and learn more about the building, the management, and preservation of the collection. Book a time slot for a group tour (per group of up to 13 people). Please note: a group tour does not include an entrance ticket. This must be purchased in addition to the group ticket. 

Can I give a (private) tour of the Depot myself?
Outsiders are not permitted to give tours of the Depot themselves.