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Frequently Asked Questions about the depot

Below are answers to frequently asked questions about tickets for Depot Boijmans Van Beuningen and about visiting it.

Tickets Depot Boijmans Van Beuningen

I want to book a time slot, but none are available. What do I have to do to visit the depot?

Interest in visiting the depot when it opens on 6 November 2021, and during the days thereafter, is expected to be overwhelming. You can try to book a time slot at another time on the day you want to visit or on another day.

I have a ticket but I can’t make it. Can I change the date and time slot?

If you can’t come, you can book another date and time slot by contacting customer service (see below for the email address and telephone number).

Will I get my money back?

We cannot refund any money, but it is always possible to book another date and time slot.

I’ve missed the time slot I booked. What do I do?

We regret that we cannot rebook you to another time slot. We hope you will buy another ticket and book a new time slot.

I’ve bought a ticket using a discount card but I can’t come. Should I let you know?

Yes, please do so before your booked time slot, so that we can allocate the time slot for you and someone else can visit the depot.

I’ve bought a ticket but have not received confirmation. What should I do?

Check the spam box of the email address that was used to order the ticket. The confirmation may have ended up in spam.

How can I get in touch with customer service?

You can send an email to boijmans@enviso.io or call +31 (0)10-3116610, available Monday to Friday from 8.30 AM to 5.00 PM and on weekend days from 9.00 AM to 5.00 PM.

More people are coming with me than I expected. Can I add people to my booking?

The people coming with you to the depot can buy tickets and try to book the same time slot. We cannot guarantee that the time slots you have chosen are still available.

Can I transfer my ticket to someone else?

If you have purchased a regular ticket, you can transfer it to someone else. If you bought a ticket using a discount card, the person to whom you transferred the ticket and time slot must have the same discount card with them.

For your convenience!

You do not need to print out your ticket. You can download it to your smartphone or tablet and show it to the depot employee checking tickets at the entrance to the depot.

Don’t forget to bring your discount card with you.

Privilege- or Vriendenpas, Museumkaart, Rotterdampas, VriendenLoterij VIP-KAART, Rembrandtkaart (Vereniging Rembrandt), ICOM-kaart, CJP or studentenpas.

Customer service tickets

Customer service tickets

Would you like to rebook your tickets or do you have a question about your tickets? Please contact the customer service of our ticket partner Enviso via boijmans@enviso.io or 010-3116610 - available Monday to Friday from 8:00 AM to 6:00 PM / Saturday and Sunday from 9.00 AM to 5.30 PM.

Practical Information

Can I combine my visit to the depot with lunch or dinner in the rooftop café-restaurant? 

Yes you can! Please find more information about the restaurant and to make reservations on this webpage. Please be aware that you need a valid ticket to visit our café-restaurant during depot opening hours. It's not possible to visit the café-restaurant before the starting time on your ticket. Once you have entered the depot you can stay as long as you want within opening hours.

Is acces to the depot's roof free of charge?

The roof is accessible free of charge from 18:00 to 22:00 on nights when restaurant Renilde is open, using the special express lift, as are restaurant Renilde and the event space on the roof. The depot closes at 22:00. Before 18:00 you must have a depot ticket to go to the roof and restaurant Renilde.
Be aware that the roof is closed in the evenings during special events, please check our opening times.

Can I buy an admission ticket for the depot on the roof?

No admission tickets are sold on the roof. However, you can buy a ticket and book a time slot on line. It is advisable to do all this beforehand because of the expected large numbers of visitors.

Do I have to take my coat with me if I only want to visit the café-restaurant?

No, coats are not allowed in the depot and neither on the rooftop. The cloakroom is on the ground floor and remains open until the depot closes. If you would like visit the roof and it is too cold, you can use one of our blankets, provided at the entrance to the roof top.

May bags be taken into the depot?

Handbags are allowed if they are smaller than or the size of A4. You can put large bags in a locker free of charge.

Like backpacks, carrier backpacks are also prohibited in the depot.

Handbags are prohibited in the compartments.

May children under six go into the depot?

Everyone can go into the depot. On a guided tour, however, we require each child to have their own accompanying adult. We do not have any programmes for very young children.

What is Depot Boijmans' refugee policy?

We as BVB are happy to assist refugees in the Netherlands by providing them with a free entrance to the depot. You can send an email with a request to marketing@boijmans.nl or request a special code via Vluchtelingenwerk Nederland or the VriendenLoterij.

Visiting a depot compartment

When I book a ticket, do I automatically have a guaranteed place on a guided tour?

No. You can book a place on one of the guided tours at the beginning of your visit to the depot, at one of the consoles in the entrance hall. During your visit you can ask a member of the depot staff in the depot’s entrance hall. NB Capacity is limited.

How many people can go on the same guided tour?

A maximum of 13 visitors can go on the same guided tour. There are three guided tours an hour.

When are there guided tours and how long do they take?

Going on a guided tour that includes visiting a work space in the depot takes half an hour. Information about all guided tour times is provided in the depot.

Can I book a private guided tour (for a group)?

During a guided tour you will visit different workspaces, you can see the artworks (even) closer and you will hear more about the building, the management and preservation of a collection. Book a time slot for a group tour (per group of up to 13 people). Please note: a group tour does not include an entrance ticket. This must be purchased in addition to the group ticket.

Can I give a my own (private) tour?

It is not permitted for external parties to give guided tours in the depot.

Information for groups

We kindly ask groups consisting of 15 people or more to register in advance at publiekszaken.depot@boijmans.nl.

We kindly ask educational groups that wish to visit the depot independently to notify in advance at educatie@boijmans.nl. 

Book a group tour here