Questions about your e-ticket?

Ticket sales

The e-tickets for Museum Boijmans Van Beuningen are valid indefinitely. After buying your ticket online, you will receive an email with a PDF attachment. This email might have ended up in your spam folder. Please check your spam folder. The PDF attachment, with a unique barcode, is your admission ticket. Your ticket can be scanned both in printed form and from your smartphone at the museum entrance. (Please note: the email itself is not a ticket, only the PDF attachment with barcode)

One ticket allows you to visit the entire museum.

Please note: it is not possible to make a reservation for a requested time slot.

Group tickets

You may purchase up to 14 tickets online at once. If you are planning to visit the museum with more than 14 people, please make a group reservation. Groups of 15 people or more can visit the museum at a reduced price. Please visit: www.boijmans.nl/groupvisits.

Discount cards

If you have a museum card or other discount card, and are buying an e-ticket, please remember to bring your card with you during your visit. Both your e-ticket and your discount card will be scanned at the entrance.

Questions about your e-ticket?

If you have not received an email after finishing your order, the confirmation might have ended up in your spam folder. Please check your spam folder. If your e-ticket is not there, please contact the helpdesk via info@ticketcounter.nl or  +31 (0)10 – 751 64 00. You can reach the helpdesk by phone Monday till Friday 9.00 - 17.30 hrs. In the weekend you can contact the helpdesk by mail info@ticketcounter.nl  

1.I've lost my e-tickets. What do I do now?
Your e-tickets might still be in the trash or spam folder in your mailbox, please check these folders first. If your e-ticket isn't there, please contact the helpdesk via info@ticketcounter.nl or +31 (0)10 – 751 64 00. You can reach the helpdesk by phone Monday till Friday 9.00 - 17.30 hrs. In the weekend you can contact the helpdesk by mail info@ticketcounter.nl

2.Can my e-ticket be transferred to someone else?
Yes, your e-ticket is transferable. Please note: for e-tickets with discount cards, the discount card must be shown at the entrance. These discount cards are not transferable.

3.Can I exchange my e-ticket or get a refund?
No, it is not possible to exchange your e-ticket or get a refund.